Refund policy

Return & Refund Policy

Returns & Refunds

At Knight Craftique, many of our products are handmade, personalized, or made to order specifically for you. Please review all personalization details carefully before submitting your order.

Personalized & Custom Items

Personalized, customized, engraved, wood-burned, or made-to-order items are final sale and cannot be returned or exchanged due to a change of mind, incorrect information submitted by the customer, or personal preference.

If Knight Craftique makes an error in your personalization, or your item arrives damaged or defective, please contact us so we can make it right.

Wax Melts

Due to the nature of our scented wax products, wax melts are final sale and are not eligible for returns or exchanges. Fragrance preferences are subjective, and differences in personal scent preference do not qualify an item for a refund.

If your order arrives damaged or you receive the incorrect product, please contact us.

Non-Personalized Items

Unused, non-personalized items may be eligible for return within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Please contact Knight Craftique before returning any item. Returns sent without prior approval may not be accepted.

Unless the return is due to an error by Knight Craftique or an item arriving damaged or defective, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

Once the issue is reviewed, Knight Craftique may offer a replacement, correction, store credit, or refund depending on the circumstances.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled for a full refund if production has not yet begun. Once materials have been prepared, personalization has begun, or the order has entered production, cancellation may no longer be possible.

Personalization Information

Customers are responsible for reviewing names, dates, initials, birth months, spelling, capitalization, and other personalization information before submitting an order.

Knight Craftique is not responsible for errors resulting from incorrect information provided by the customer.

Handmade Variations

Because many Knight Craftique products are handmade and use natural materials, slight variations in wood grain, color, placement, texture, and appearance may occur. These natural or handmade variations are not considered defects.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions About Your Order

If you have a problem with your order, please contact Knight Craftique through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.