Shipping policy

Shipping Policy

All Knight Craftique products are handmade and/or made to order. Please review the information below before placing your order.

Processing Times

Please allow 5–7 business days for your order to be created and prepared for shipment unless a different processing time is stated on the product listing.

Processing time begins after your order is placed and all required personalization information has been received. Processing time does not include weekends, holidays, or shipping/transit time.

During holidays, seasonal releases, or periods of high order volume, processing times may be extended. Any significant delays will be communicated when possible.

Orders containing multiple made-to-order items will generally ship together once all items are complete.

Nationwide Shipping

Knight Craftique ships throughout the United States.

Available shipping methods and shipping charges will be displayed at checkout based on your order and delivery location.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Estimated Delivery Times

Delivery estimates provided at checkout or by the shipping carrier begin after your order has completed our processing period.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside of Knight Craftique's control may affect delivery times.

Local Pickup

Local pickup is available for eligible orders when the option is displayed at checkout.

Please wait until you receive confirmation that your order is ready before arriving for pickup. Pickup instructions and location details will be provided with your order notification.

Orders selected for local pickup will not be shipped unless separate arrangements are made.

Personalized Orders

Please carefully review all names, dates, initials, birth months, spelling, and other personalization information before submitting your order.

Incorrect or incomplete personalization information may delay production.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact Knight Craftique as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, circumstances outside of Knight Craftique's control may affect delivery.

If tracking indicates that your package is delayed or missing, please contact us and we will assist you with determining the appropriate next steps.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

Damaged Orders

If your order arrives damaged, please contact Knight Craftique within 7 days of delivery.

Please include your order number and clear photographs of the damaged item and its packaging. Keep the original packaging until the issue has been resolved.

We will review the issue and determine the appropriate replacement, correction, store credit, or refund.

Questions

For questions about your order, shipping, processing time, or local pickup, please contact Knight Craftique using the contact information provided on our website. Please include your order number whenever possible.